SHIPPING 📦

G’day, Aussie mates! We ship MXTology cocktails and goodies across our sunburnt country.

We go halves (and sometimes a little more!) on shipping to keep things simple:

• Standard Shipping Australia-wide: $7.97
• FREE Standard Shipping: Orders over $100
• Express Shipping: $30
• International Shipping: Not available yet

To our international friends — we’re working on teleportation, but until then, we’re keeping things within Australia. Sorry, mates!

STANDARD DELIVERY 🚚

We aim to get your cocktails on the move quickly.

Orders are generally dispatched within 24 hours, excluding weekends and public holidays.

Once dispatched, standard delivery usually takes 3–6 business days, depending on your location.

EXPRESS SHIPPING 🚀

Got a cocktail emergency? 🍸

Choose Express Shipping for $30 at checkout.

We aim to dispatch express orders within 12 hours when ordered on a business day. Delivery is typically within 2 business days where Australia Post’s Express Post delivery network applies.

Please note that delivery times are estimates and may vary depending on your location and carrier delays.

SHIPPING FEES 💵

Australia-wide

Standard Shipping: $7.97
Express Shipping: $30
FREE Standard Shipping: Orders over $100

Got a shipping question? Drop us a line at cheers@mxtology.com.au 📧

RETURNS & EXCHANGES 🔄✨

THE FIRST SIP GUARANTEE 🍸

We make a pretty bold claim about our cocktails, so we back it up. If your first MXTology order isn’t the best ready-to-drink cocktail you’ve ever had, send back what’s left and we’ll refund everything you paid for it, return postage on us.

How to claim and the full terms are in our Refund policy.

And if someone’s making a better cocktail, tell us which one and where you had it. It’s not a condition, we just want to try it.

GLASSWARE & ACCESSORIES 🥂

For hygiene and safety reasons, glassware and accessories are generally final sale and cannot be returned or exchanged for change of mind.

This does not affect any rights you may have if an item arrives faulty, damaged or otherwise fails to meet applicable consumer guarantees.

ADDITIONAL NON-RETURNABLE ITEMS 🚫

Gift cards and eGift cards are non-returnable and non-refundable.

Nope, they’re not a new form of currency… yet.

DAMAGED OR INCORRECT GOODS 🆘

Parcel looking like it had a tussle with a drop bear?

If your order arrives damaged, faulty, leaking, or isn’t what you ordered, please email cheers@mxtology.com.au as soon as possible.

Please include:

• Your order number
• A description of the issue
• Photos of the product and packaging where possible

We’ll review it and work with you to make things right.

REFUNDS 💸

Once we’ve approved your refund, we’ll process it back to your original payment method.

Please allow approximately 5 business days for the refund to appear, although processing times can vary depending on your bank or payment provider.

Still waiting? Give us a holler at cheers@mxtology.com.au and we’ll look into it.

Cheers from the MXTology crew 🍹💚

Bold flavours. Bar-quality cocktails. Good times — wherever you are.